Terms and Conditions 
For a copy of our full Terms and Conditions please contact us
All consultations are free and are carried out by telephone or email.
All assignments will be quoted and detailed on a booking form which must be signed along with a copy of the Terms and Conditions by the client before we can begin work on any assignment.
If there is an amendment to the details of the assignment this will be agreed with the client and the details will be amended on the booking form as an addendum along with any additional charges that may be incurred as a result of the amendment.
We do use antivirus programs and all incoming emails will be scanned. The client is responsible for their own antivirus protection.
All work will be proof-read before being returned to the client; however it is the responsibility of the client to perform a final proof-reading. Any mistakes made by ourselves will be corrected free of charge as long as we are notified within 48 hours of the client receiving completed work or within 7 days for larger assignments. Any mistakes by the client can be corrected at our usual rate.
All work will be returned to the client either by Royal Mail (recorded delivery), courier or email. (If the client wishes to use a courier they are liable for the cost of the courier service).
We charge an hourly rate for all services with 15 minute increments, however, discounts can be negotiated with a client who requires an ongoing service from First Class Office Assistance depending on the length of contract. All clients are asked to pay a 20% deposit of the full cost of the services they require before work can begin and the balance will be invoiced to them by Royal Mail after completion. Payments can be accepted either by cheque or by cash ( Cheques made payable to Mrs K. Rayner and cash in £s sterling). Payments are required within 28 days of date of invoice, after which interest will be added on a daily basis. Should any bank charges be incurred by First Class Office Assistance due to late payment or dishonoured cheques, these will be forwarded to the client for settlement.
(Payments can also be made by Debit or Credit card on request however due to the charge incurred by us for the service there will be a 3% charge to the client if they choose this method of payment we do apologise for this inconvenience)
Call handling is charged by the minute at a rate of 25 pence per minute for each call taken, equalling £15 per hour plus a standard fee of £25 a month for the service.
One month’s worth of call handling will be carried out in advance, the number of minutes/hours spent exclusively on handling clients calls will then be calculated and charged at the agreed rate.
Confidentiality: Any persons undertaking any kind of work on behalf of First Class Office Assistance will not at any time or in any manner either directly or indirectly disclose or divulge any information that we are privy to while carrying out assignments for our clients. We will protect and treat any information in the strictest of confidence. This provision will continue even after termination of any agreement.
We understand that confidentiality is important to our clients and we are happy to sign any non disclosure or confidentiality agreement that our clients may require.
All work is backed up onto CD and retained by First Class Office Assistance for one year